Returns, Refunds and Exchanges Policy

REFUND, RETURN AND EXCHANGE POLICY
Last updated: 22 October 2026

HOW TO REACH US
Email us at hello@curbleph.com or message us on Viber at 0916 217 1504. Our Viber number is for chat messages only; we’re not able to take calls on it.

DAMAGED, DEFECTIVE OR WRONG ITEMS
This rarely happens, but if your Curble arrives damaged, has a manufacturing defect, or isn’t the item you ordered, we’ll make it right.

How to report. Email hello@curbleph.com or message us on Viber at 0916 217 1504 with:

  • your order number
  • a short description of the issue
  • photos of the item and its packaging

Please record an unboxing video when you open your parcel. It’s the fastest way for us to verify and resolve your concern. Without a video, we may ask for additional photos or details, and your case may take longer to review.

When to report. For damaged or wrong items, please let us know as soon as possible, ideally within 7 days of delivery, so we can file a claim with the courier. For manufacturing defects, report within 60 days of delivery.

Your options. Once we confirm the issue, you choose: repair, a replacement of the same item, or a full refund.

Returning the item. Our Customer Service Team will send return instructions. For confirmed damaged, defective or wrong items, return shipping is on us: we’ll reimburse the shipping fee you paid.

Refunds. Approved refunds go back to your original payment method within 7 business days after we receive the returned item. For cash-on-delivery orders, we’ll refund via bank transfer or e-wallet.

Not covered. Damage from misuse, accidents or normal wear and tear, and items bought from unauthorized sellers.

MODEL EXCHANGES (CHANGE OF MIND)
Changed your mind about the model or color? We accept exchanges when:

  • you bought directly from curbleph.com
  • the model or color you want is in stock
  • the item is unused and in its original packaging with all inclusions
  • you contact us within 7 days of delivery
  • you cover shipping both ways and any price difference

To start an exchange, email hello@curbleph.com or message us on Viber at 0916 217 1504 with your order number. You can check the product page first to see if the model or color you want is available.

Our couriers can’t pick up returns at the moment, so you’ll ship the item back yourself; we’ll send you the return address. To avoid an exchange (and cut down on shipping), check the measurements in each product description before ordering. For sizing or fit advice, message us anytime.

Change-of-mind returns are for exchange only and are not eligible for a refund.

ORDERS FROM SHOPEE, LAZADA OR TIKTOK SHOP
Please file your request through the platform’s Return/Refund feature in the app so your case is handled and protected by the platform. Model exchanges are available for curbleph.com orders only.

OTHER TERMS
Curble Philippines may decline an exchange that doesn’t meet the conditions above. Nothing in this policy limits your rights under the Consumer Act of the Philippines (RA 7394) or the Internet Transactions Act of 2023 (RA 11967). We may update this policy from time to time; changes apply to orders placed after the update date.