Returns, Refunds and Exchanges Policy
Last updated: August 5, 2026
At Curble Philippines, we want you to receive the correct product in good condition and as described on our website. This policy explains how we handle defective, damaged, incorrect, incomplete, or non-conforming products, as well as voluntary requests to exchange a Curble model or color.
Nothing in this policy limits or excludes any rights and remedies available to consumers under Republic Act No. 7394, or the Consumer Act of the Philippines; Republic Act No. 11967, or the Internet Transactions Act of 2023; and other applicable Philippine laws.
Damaged, Defective, Incorrect or Non-Conforming Products
Please contact us as soon as possible if the product you received:
- Is damaged or defective;
- Is different from the item, model, color, quantity, or condition you ordered;
- Is missing an advertised part or inclusion;
- Does not match the description, specifications, sample, picture, or model shown on our website; or
- Otherwise fails to comply with an applicable warranty or legal requirement.
To report a concern, email hello@curbleph.com and provide:
- Your full name;
- Your order number;
- A clear description of the concern; and
- Clear photos or videos showing the product, packaging, shipping label, and reported issue, when available.
We encourage customers to report visible damage, incorrect items, or missing inclusions within seven calendar days of delivery so that we can investigate the concern promptly. However, this reporting period does not remove or shorten any warranty or consumer right provided by applicable Philippine law.
Assessment and Available Remedies
Our Customer Care Team will review the information submitted and may request additional photos, videos, product details, or reasonable troubleshooting steps to verify the concern.
Depending on the nature of the issue and the remedy available under applicable law, Curble Philippines may provide:
- Repair or correction of the product, when appropriate;
- Replacement with the same or an equivalent product;
- A full or proportionate refund, when applicable; or
- Another remedy agreed upon with the customer and permitted by law.
The appropriate remedy will depend on the nature of the defect or non-conformity, product availability, warranty terms, and applicable consumer protection laws.
Products should not be returned until our Customer Care Team has confirmed the return and provided the applicable instructions.
Return Shipping for Valid Product Issues
When a return is required because the product is defective, damaged, incorrect, incomplete, or otherwise non-conforming without fault on the part of the customer, Curble Philippines will arrange or cover the reasonable cost of returning the original product.
The customer must reasonably cooperate with the return process and make the product available for pickup or shipment according to the instructions provided by our Customer Care Team.
Unless otherwise agreed, the original product must be returned when a replacement or refund is provided. Curble Philippines may deny or adjust a claim when the reported damage or defect was caused by misuse, mishandling, unauthorized modification, improper storage, an accident, or unreasonable use after delivery.
Refund Processing
Once a refund has been approved and any required return has been received or properly accounted for, we will initiate the refund within seven business days.
Refunds will generally be issued through the original payment method whenever reasonably possible. The time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or e-commerce platform.
Original shipping charges and reasonable return shipping costs will also be refunded or covered when the return results from a valid defect, damage, incorrect item, or other non-conformity for which Curble Philippines is responsible.
Voluntary Curble Model or Color Exchanges
Separate from your legal rights for defective or non-conforming products, Curble Philippines offers a voluntary model or color exchange for eligible purchases made directly through curbleph.com.
A voluntary exchange may be accepted when all of the following conditions are met:
- The product was purchased directly from the Curble Philippines website;
- The exchange request is submitted within seven calendar days of delivery;
- The requested replacement model or color is available;
- The product has not been used, washed, damaged, assembled incorrectly, or altered;
- The product remains in excellent and resellable condition;
- All tags, accessories, manuals, inclusions, and original packaging are complete; and
- The customer agrees to pay the applicable return and redelivery fees and any price difference.
If the replacement product costs more than the original product, the customer must pay the difference before the exchange is processed. If the replacement product costs less, any price adjustment will be handled according to the payment method and instructions provided by our Customer Care Team.
Voluntary model or color exchanges are subject to product availability and inspection of the returned item. Approval is not guaranteed until the returned product has been received and verified as eligible.
How to Request a Voluntary Exchange
Email hello@curbleph.com with your order number and the Curble model or color you would like to receive.
Please wait for written confirmation and return instructions before sending the product. Products returned without prior authorization may experience processing delays or may be returned to the sender.
Customers are responsible for arranging and paying for the return shipment for voluntary exchanges. Curble Philippines is not responsible for items lost or damaged while being returned through a courier selected by the customer. We recommend using a traceable delivery service and retaining the shipping receipt and tracking information.
Change-of-Mind Returns
Curble Philippines is not required to provide a refund solely because a customer changed their mind, selected the wrong model or color, found the product unsuitable for personal preference, or no longer wants the item.
Where eligible, these concerns may instead be accommodated through our voluntary model or color exchange process described above.
Choosing the Appropriate Curble Model
Before placing your order, please review the product dimensions, features, firmness, fit recommendations, and model descriptions shown on the relevant product page.
For additional measurements or assistance in selecting a Curble model, contact us at hello@curbleph.com before completing your order.
Products Purchased Through Other Sales Channels
Purchases made through Shopee, Lazada, TikTok Shop, physical retailers, distributors, or other third-party sales channels may also be subject to the return and dispute procedures of the platform or seller through which the order was placed.
Customers should initially submit their request through the relevant platform whenever required. This does not remove any rights or remedies available under applicable Philippine law.
Complaint Resolution
We aim to acknowledge and address customer concerns promptly. If additional assessment is needed, we will communicate the status of the request and any further information required.
If a complaint submitted through our internal customer care process remains unresolved, the customer may pursue any remedy or complaint procedure available through the relevant e-commerce platform, the Department of Trade and Industry, or another appropriate government agency.
Contact Us
For return, refund, exchange, or product concerns, please contact:
Curble Philippines Customer Care
Email: hello@curbleph.com
Viber: 0916 217 1504
Policy Updates
Curble Philippines may update this policy from time to time to reflect operational, platform, or legal requirements. Changes will apply prospectively and will not reduce rights that had already arisen under an existing transaction or applicable law.